Refund policy

Due to the nature of our products, all sales are final.

For hygiene and safety reasons, we are unable to accept returns or exchanges on opened or used skincare products.

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at vinnetta@vinnettascrivo.com with your order number and a photo of the issue. We will gladly offer a replacement or store credit.

We do not offer refunds for:

• Opened or used products
• Change of mind
• Incorrect shipping information provided at checkout

If a package is returned to us due to an incorrect address, the customer is responsible for reshipping costs.

Each order is made and packed with care. We are a small batch brand and thank you for supporting a small business — it truly means everything.