Refund policy

Returns & Customer Care

Every Vinnetta Scrivo Skincare product is handcrafted in small batches and carefully packed by me. Your experience with my products is incredibly important, and I want you to feel completely supported with your purchase.

If you experience an issue with your product or are unhappy with your purchase, please contact me at vinnetta@vinnettascrivo.com. I will personally work with you to understand your concerns and find the most appropriate solution.

Depending on the individual circumstances, we may offer:

• A replacement product
• An exchange or recommendation for another product
• Store credit
• A refund when appropriate

Because skincare products are personal-use items, opened or used products cannot ordinarily be returned for resale. However, every concern will be reviewed individually, and I will always make every reasonable effort to ensure you are happy with your experience.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact me within five days of delivery. Include your order number and a photograph of the issue so I can resolve it as quickly as possible.

Incorrect Shipping Information

Please review your shipping information carefully before completing your purchase. If an order is returned because an incorrect or incomplete address was provided at checkout, the customer will be responsible for the cost of reshipping the package.

Each order is made and packed with genuine care. Thank you for supporting my small business—it truly means everything to me.